The Quality of Service Metrics is used to Describe Achievements in service levels. At Systec Telecom, we greatly value high qualities of service that is why we place great emphasis on:-
Understanding and Improvement of our operations.
Systematic Identification of problems.
Regularly Measure Customer Satisfaction.
The performance criteria that has direct association with quality.
We make sure that quality is delivered by make sure that the following parameters are met:-
Competence:-
We strive to attain the skills and knowledge necessary to provide quality of services to our customers based on their requirements.
Courtesy:-
Our agents are given extensive training on factors such as:-
Politeness.
Respect.
Consideration.
Friendliness of contact personnel.
Care and consideration of customer’s property.
And presentable nature of contact personnel.
Knowledge of the Customer:-
We make an effort in understanding our customer’s individual needs and providing individualised attention.
Reliability:-
We make sure that we provide the promised services in a dependable and accurate manner. Furthermore, it is important that the service is provided correctly on the first occasion.
Responsiveness:-
Our agents are capable of providing services to our customers as promptly as possible.
Systec Telecom Corporation Express Written Consent Form MARKETING AUTHORIZATION: I, the undersigned, hereby authorize Systec Telecom Corporation (“Systec”) , directly or through its affiliates and marketing partners, to contact me from time-to-time by telephone, text, email and/or direct mail with information and offers about products and services that might interest me. I hereby authorize the receipt of such solicitations at the telephone number(s), (including cellular numbers), emails address(es) and/or mailing address(es) shown below, even if such telephone number(s), email address(es) or mailing addresses are listed on any “do not call” or other do not solicit registry or list and I agree that any such telephone calls and text messages may be generated using an automated phone dialing system.